Support customers in disconnected environments while serving as a subject matter expert for Dell Technologies data center infrastructure products and solutions.
Work with Federal customers and partners as they implement AI solutions in secure spaces.
Learn and maintain a deep technical acumen and understanding of the Dell Technologies portfolio to include storage, compute, networking, applications, cybersecurity, converged and hyper-converged systems, and edge-core-cloud synergies.
Develop internal relationships within Dell and earn trust amongst the account executives, program/project managers, executive leadership team members, infrastructure delivery teams, and security offices
Develop external relationships and earn trust with customers and partners through a demonstration of the highest caliber of professional, technical, and mission competence
Assist customer and sales team with design, definition, and implementation of complex system requirements

Must be a US citizen and have an active TS/SCI security clearance
In-depth troubleshooting knowledge and understanding of Dell PowerEdge servers, specifically PowerEdge XE servers.
Intimate knowledge of networking infrastructure, specifically InfiniBand networking, in datacenter environments
Strong knowledge working in Linux environments (RHEL and Ubuntu) and strong understanding of Dell and vendor diagnostic utilities and their applications
Customer-facing experience with strong escalation management capability and the ability to work in a high-pressure environment.
Ability to collaborate effectively with vendors and Dell Engineering
12+ years of technical support experience with industry certifications such as A+, Security+, MCITP/MCSE, VCP, RHCSA/RHCE, CCNA

Technical Account Manager

Key skills