Senior Customer Lifecycle Manager

Role Overview

• Identify and launch changes to the customer journey via email, in-app notifications, text messaging, and more to increase Givebutter adoption, usage, and retention.
• Work alongside Product Marketing to launch campaigns that introduce new features to customers that drive adoption and usage.
• Manage review sites like G2, Capterra, and TrustPilot to generate reviews and increase Givebutter’s brand sentiment and reputation.
• Generate success stories through outreach to successful users that signal positive sentiment, working with the Content Marketing team to bring those stories to life.
• Own reporting for your key areas of the customer journey, building dashboards and reports that clearly communicate achievements and room for improvement.
• Stay ahead of key metrics to inform the business of changes in conversion and adoption rates.

Requirements

• 5+ years of hands-on experience with customer lifecycle motions in the SaaS space
• Strong understanding of customer marketing and experience strategy that enables you to create, test, report, and test again.
• Experience with HubSpot Marketing Hub and Intercom.
• Understanding of the implementation of AI tools to personalize the customer journey.
• Experience with review sites like G2, Capterra, and TrustPilot.

Benefits

• Remote Work: Work remotely from one of our 10 hubs (Austin, Denver, Indianapolis, Los Angeles, San Francisco, New York, Salt Lake City, Minneapolis, Seattle, and Nashville).
• Health Insurance: We offer Medical, Dental, and Vision insurance covered 100% for employees as well as HSA and FSA accounts.
• Dependent Care Coverage: We offer coverage for dependents, with 50% of Medical, Dental, and Vision premiums covered for all eligible dependents.
• Mental Health: Givebutter health insurance plans come with access to a TalkSpace membership.
• 401k: We offer a 3% 401k match for all eligible employee's.
• Vacation and Holidays: Givebutter offers a Flexible PTO policy with uncapped vacation days and company-recognized holidays.
• Wellness Week: Givebutter closes for one week each summer to prioritize rest and recharge for the entire team.
• Parental Leave: We offer 12 weeks of paid leave for all parents and comprehensive leave planning management through Aidora.
• Family Care Support: Access a company-paid UrbanSitter membership plus care credits to book trusted, background-checked caregivers for childcare, senior care, pet care, and household support when you need it most.
• Home Office Stipend: Upgrade your home office with company-sponsored expenses, including high-quality laptops, monitors, and modern technology.
• Coworking Stipend: Enjoy a monthly stipend that gives you the freedom to work from coworking spaces or cafés whenever you need connection, community, or a change of scenery.
• Charitable Giving: Employees are encouraged to donate up to $50/month to any verified nonprofit they wish to support on Givebutter.
• Professional Development: We offer learning and development reimbursement opportunities.
• Love What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work you're doing and the company you work for.