Customer Services Representative, Verification of Benefits

Role Overview

• Handle incoming calls from patients, attorneys, insurance companies, etc. to resolve problems and answer questions
• Be able to effectively listen and communicate revenue cycle outcomes or processes with caller
• Be familiar with and understand payor and state rules and regulations and client information
• Adhere to all company policies and procedures
• Other duties as assigned

Requirements

• High School diploma or general education degree (GED) required
• 1 year of related healthcare and/or call center experience preferred or equivalent combination of education and experience
• Familiarity and proficiency with the policies and procedures of the Customer Service department
• Knowledge of Medical Insurance terminology
• Can handle and prioritize multiple tasks
• Reliable, team-oriented, pleasant with excellent interpersonal skills
• Effective oral and written communication skills

Benefits

• Paid Time Off
• Medical
• Dental
• Vision
• Life
• Disability
• Healthcare FSA
• Dependent Care FSA
• Limited Healthcare FSA
• FSAs for Transportation and Parking & HSAs
• Matching 401(K) Plan
• 9 observed holidays
• Paid family leave