Key skills
Communication
About this role
Role Overview
- Consult with patients regarding their benefits, coverage and financial options
- Perform aspects of benefit verification and prior authorization
- Provide ongoing financial education and assistance to our patients throughout the continuum of their care, as an educator, advocate, and liaison
- Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
Requirements
- Minimum 2 to 4 years of medical business office experience
- Working knowledge of healthcare billing and collections, insurance/benefits, and patient interaction
- Must have experience reading and understanding payer remittance advice
- Bachelor's Degree preferred
- Experience working in an OB/GYN office is a plus
- Excellent interpersonal skills required to communicate with departments, employees, physicians, managers, patients, and insurance companies
- Strong oral and written communication skills
- Independent worker, detailed-oriented, computer savvy
- Proficient with Microsoft programs, specifically Outlook, Microsoft Word and Excel
- High level of customer service essential
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Tuition assistance and professional development support
- Performance-based bonus opportunities
- Generous paid time off, paid holidays, and paid parental leave
- Life and disability benefits
- Fertility Discount Program
- Employee wellness and recognition programs