Lead executive-level engagements to align product usage with customer business goals, industry trends, and transformation initiatives.
Develop and deliver Strategic Success Plans that drive adoption, maturity, and measurable impact.
Identify and recommend key initiatives that expand customer value and business impact.
Act as the data storyteller
bringing metrics to life through customized use case adoption, white glove service and trainingCollaborate with Account Directors to guide strategic account planning and ensure long-term customer satisfaction and retention.
Translate complex customer data and product insights into compelling business cases and executive narratives.
Identify at-risk scenarios early and drive proactive risk mitigation and renewal strategies.
Leverage industry and customer knowledge to provide best practices and frameworks that guide global brands through digital transformation.
Contribute to the development of reusable strategic assets and customer playbooks.

Extensive customer service management background with a proven track record of leading brand relationships, ensuring exceptional client experiences, strengthening brand loyalty, and driving long-term partnership growth.
Demonstrated ability to effectively manage day-to-day client relationships both in-person and virtually, with particular expertise in navigating and optimizing engagement within digital environments; willing and able to travel 15–20% as needed.
A proactive and self-starting attitude with the ability to thrive in a collaborative, fast-paced team environment focused on retention and growth.
Strong analytical thinking with the ability to deliver strategic insights that bring value to clients.
Excellent time management skills with the ability to prioritize tasks and meet deadlines.
Exceptional communication skills including listening, presentation, writing, and speaking.
Willingness to work onsite two days per week.
Bachelor’s degree (BA or BS) required.

Strategic Consultant, Brands

Key skills