Develop and evolve Knowledge Management (KM) solutions
Establish and maintain KM best practices
Create One Best Ways (OBW) for KM programs
Conduct process optimization to enhance existing processes and procedures
Leverage effective relationship building and knowledge of Lean principles to drive change
Develop recommendations that will positively improve the Client experience
Develop guidelines on analysis and measurement to drive continuous improvement and innovation

University degree or college diploma in business (or equivalent years of experience in the mutual fund industry or similar field)
Three years of work experience in Knowledge Management, with technical writing experience, supporting content initiatives and working with cross-functional teams
3-5 years of continuous improvement in a client focused environment
Proficient knowledge of KM principles, processes and tools, along with business areas processes, controls and technologies
Sound knowledge of project management techniques, tools and methodologies
Knowledge of change management methodologies
Demonstrated analytical, problem-solving, consulting and influencing skills
Experience with MS Excel, MS PowerPoint and MS Visio, and SharePoint
Demonstrated ability to deliver innovative solutions and ability to leverage data and technology
Strong customer service skills with a customer focused mindset, with a solid ability to create and maintain strong relationships across the organization at all levels
Excellent written and verbal communication skills with demonstrated facilitation skills
Adaptable and resilient, able to manage complexity, comfortable working in ambiguous situations, flexible to handle a fast-paced environment and easily adaptable to a variety of management styles
Bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Flexible Benefits from the day you join to meet the needs of you and your family
A caring, supportive, and inclusive culture
Opportunity to move along a variety of career paths with amazing networking potential

Knowledge Consultant

Key skills