Key skills
CommunicationRemote WorkAccount Management
About this role
Role Overview
- Manage and oversee online research projects while developing and growing relationships with customers
- Ensure customer satisfaction through enabling project delivery for clients, supporting client growth strategies
- Troubleshoot client concerns, and assist in upsell opportunities
- Utilize Cint’s proprietary software to create and manage research surveys
- Compile and extract data from various sources to present data to clients
- Coordinate with Account Management, Product, and Finance to ensure seamless project execution
Requirements
- Minimum of 2 years of customer-facing experience with proven ability to manage multiple complex projects under tight deadlines
- Proficient in Google Suite and Excel
- Strong work ethic with self-motivated mindset and drive to achieve goals
- Detail oriented, self-starter who is eager to learn new skills and concepts
- An innate sense of accountability, ability to provide proactive and thoughtful feedback
- Top quality and ability in written and oral communication in English, additional languages are highly beneficial
Benefits
- Medical, Dental, and Vision insurance options to suit you and your family’s needs
- 401K with company matching
- PTO, unlimited sick days
- Remote Work
- Paid maternity and paternity leave