Key skills
AWSCloudEC2LinuxMySQLUnixECSEKSLambdaS3IAMAPI Gateway
About this role
Role Overview
- Focuses on the operations and stability of a global IVR system, including deployments to AWS and on-premises environments
- Assist with deployments, configurations, and release activities
- Support IVR systems deployed across AWS and on-premises environments
- Manage day-to-day operations of global IVR platforms
- Monitor system performance, availability, and reliability
- Respond to incidents and operational issues in a timely manner
- Collaborate with engineers, architects, QA, and partners during releases and incidents
- Troubleshoot infrastructure, application, and voice-related issues
- Assist in debugging IVR, Genesys, SIP, and call flow–related problems
- Analyze logs and metrics to identify root causes and improvement opportunities
- Participate in on-call, evening, or weekend support as required
Requirements
- Experience supporting production systems in a DevOps or operations role
- Strong working knowledge of cloud services (AWS)
- Strong hands-on experience with EC2, ECS/EKS, Lambda, API Gateway, S3, IAM, VPC networking
- Strong experience with Unix/Linux environments
- Experience with MySQL or similar relational databases
- Solid understanding of networking fundamentals
- Experience with Infrastructure as Code (IaC) concepts and practices
- Ability to run network analysis tools such as Wireshark
- Strong troubleshooting and problem-solving skills
- Ability to collaborate effectively across technical teams
Tech Stack
- AWS
- Cloud
- EC2
- Linux
- MySQL
- Unix
Benefits
- Health insurance
- Language courses
- Relocation program
- Professional development opportunities
- Certification programs
- Mentorship and talent investment programs
- Internal mobility and internship opportunities