Legal Client Manager

Role Overview

• Own and manage all renewal activity for assigned AMLAW, Small Law, and Academic accounts
• Execute proactive account plans designed to secure renewals, mitigate risk, and drive long-term retention
• Lead renewal conversations, pricing discussions, and contract negotiations in coordination with internal stakeholders
• Identify expansion opportunities including additional seats, practice group adoption, and cross-campus deployment
• Increase platform usage and engagement across assigned accounts through proactive outreach and strategic touchpoints
• Develop adoption plans tailored to practice areas such as corporate, securities, capital markets, M&A, and governance
• Deliver customized training sessions, workshops, and webinars to drive deeper platform utilization
• Monitor account health metrics and usage trends to identify both risk and opportunity
• Develop and promote programs that highlight SEC trends, transactional market insights, and drafting best practices using Intelligize
• Conduct on-site and virtual presentations for attorneys, knowledge management teams, and academic faculty
• Support academic accounts with classroom demonstrations and research instruction
• Partner with marketing and product teams to align educational content with current regulatory and transactional trends
• Build trusted relationships with key stakeholders including practice group leaders, securities partners, KM directors, librarians, deans, faculty, and firm administrators
• Maintain accurate pipeline, renewal forecasts, and account activity within Salesforce
• Leverage sales enablement tools (e.g., Gong, Seismic, Outreach) to drive engagement strategy
• Provide structured client feedback to Product and Leadership teams to inform roadmap and market positioning

Requirements

• Bachelor’s degree required; JD preferred
• Significant experience in B2B SaaS, legal technology, or professional services sales
• Demonstrated success managing renewals and expanding complex accounts, particularly within AMLAW or professional services environments
• Strong executive presence with the ability to present to partners, faculty, C-suite stakeholders, and knowledge leaders
• Experience conducting client trainings or CLE programs preferred
• Proven ability to negotiate contracts and close renewals in a consultative, relationship-driven environment
• Proficiency in Salesforce and sales enablement platforms (e.g., Gong, Seismic, Outreach)
• Ability to travel up to 40% (including day and overnight travel)

Benefits

• Country specific benefits