You’ll own end-to-end ERP implementations and long-term customer relationships
You’ll deliver best-in-class onboarding, go-live execution, and ongoing CX excellence
You’ll collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback
You’ll establish and evolve implementation methodologies, processes, and operational standards
You’ll challenge the status quo of what world-class ERP customer success looks like
You’ll drive outcomes that meaningfully accelerate customer adoption and satisfaction

3–6+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisory
Strong preference for an accounting or audit background (CPA or Big 4 is a major plus)
Deep understanding of ERP systems, finance workflows, and implementation best practices
You’re a customer-service extraordinaire who loves solving complex problems
You thrive in fast-moving, early-stage environments with high ownership
Expertise in Accounting, audit, ERP systems, CPA

Equity: $60,000+ USD
Base Salary: $75,000 – $150,000 USD
Contract type: B2B
Remote-first team
the fastest team you will have ever worked with
Time Off: 15 PTO days + 12 public holidays
Visa sponsorship option for relocation to NYC within 2 years
Early-stage role with high autonomy and real long-term upside
Enjoy a learning & development budget for courses, certifications, and language learning to keep growing your skills
Work where you feel most productive at co-working spaces or from your home office with support for setup, internet, and phone
Plus, wellness perks and more to make your workday even better!

Customer Experience Lead – Implementations

Key skills