Assistant Manager – Store Ops & Comm

Role Overview

• Organize and balance the field workload and planning calendars in close partnership with retail business leadership.
• Influence retail operations and cross-functional partners to prioritize projects and store-facing responsibilities to ensure understanding and consistent execution by the intended audience.
• Contribute to weekly store line communication with processes, store initiatives, actions, etc.
• Design and execute field recognition and contest strategies that align with the overall retail business objectives and selling culture.
• Participate in creating and formatting seasonal materials, including print production projects.
• Compile and distribute store productivity reports daily/weekly/monthly.
• Responsible for the in-store experience for loyalty programs, including training collateral, marketing/signage placement, test offers and store goals.
• Subject Matter Expert for operational execution and best practices.
• Maintain and update store policy and procedures, as needed.
• Manage field feedback, including directing questions and responses to and from the field team.

Requirements

• Bachelor’s degree in English, Communications, Journalism, Business Administration, or equivalent experience preferred.
• Retail experience preferred.
• Strong command of written and oral communication, ensuring clarity and precision.
• Exemplary writing skills with the ability to express complex information in a straightforward and understandable manner.
• Writing and composition samples will be required.
• Demonstrated ability to organize tasks effectively and manage time to meet competing deadlines with a proven capacity to balance multiple priorities.
• High sense of urgency with demonstrated ability to independently prioritize and execute complex tasks in a fast-paced, multi project, deadline-driven environment.
• Proven ability to build relationships, work collaboratively with others and apply consultative skills in a business environment.
• Intermediate skills with Microsoft Office: Word, Excel, and PowerPoint; solid working knowledge of Adobe Suite: Photoshop, InDesign, and Illustrator.