Serve as the frontline technical resource for dental offices and professionals via phone, email, chat, and remote desktop tools
Troubleshoot technical issues related to dental systems, equipment, software, and digital workflows
Document all customer interactions, issues, and resolutions in the support ticketing system with accuracy and clarity
Deliver virtual — and occasional in-person — training sessions to dental teams on product use, digital workflows, and best practices
Create seamless onboarding experiences that build confidence and drive product adoption
Ensure training documentation, videos, and materials remain up to date
Install, configure, and test dental hardware and software
Stay current with new technologies, software updates, and digital dentistry trends
Test and evaluate new products for potential inclusion in the Trusted Dental portfolio and provide meaningful feedback to product teams
Build strong, long-term relationships with dental customers
Proactively follow up after training, installation, or support cases to ensure successful adoption and satisfaction
Act as the eyes and ears of the customer—sharing insights or patterns that help strengthen service, operations, and product development

1+ years of experience in technical support, customer training, or a related customer-facing technical role
High School Diploma or equivalent
2+ years of experience within the dental industry (preferred but not required)
Strong customer service and interpersonal skills
Excellent written and verbal communication abilities
Strong diagnostic, troubleshooting, and problem-solving skills
Experience with digital dentistry tools is a plus
Confident presenting to individuals and groups, both virtually and in person
Proficient with remote support tools, CRM systems, and standard office software
Ability to travel occasionally to client sites or industry events

Customer Service and Training Specialist

Key skills