Field Service Technician

Role Overview

• Install panoramic X-ray and cone-beam equipment, along with the related computers.
• Calibrate the equipment to ensure high-quality images and optimum performance.
• Test and remove existing equipment for either purchase for recertification or disposal.
• Grow the knowledge of our Trusted Dental Technicians through co-travel certifications and manage 3rd party helpers by assigning and monitoring tasks.
• Conduct performance tests on purchased equipment to ensure proper quality and condition.
• Maintain tools and test equipment properly.
• Deliver on-site or remote technical support for computers and dental imaging equipment.
• Create and maintain necessary technical documentation and procedures.
• Complete required internal, regulatory documentation, and expense reports on time.
• Install, troubleshooting, and configuration of digital systems controlled by 1-2 computer systems connected via ethernet and wireless methods.
• Present training to small groups of doctors and dental staff on basic equipment, hardware operations and software training.
• Maintain regular communications with customers and team members to ensure resolution and proper follow-up, leading to customer satisfaction.
• Meet health and human services, environmental health and safety and/or other applicable regulatory requirements.
• Utilize the escalation process to resolve customer service issues and conduct effective root cause analysis that will lead to effective problem solving.
• Work as a member of the team to provide efficient and cost-effective service delivery to all assigned customers.
• Assume added responsibilities as asked.

Requirements

• DENTAL XRAY / XRAY Install experience a must!
• Experience with installation or service with a minimum of one of the leading market manufacturers of CBCT such as Sirona, Dexis, Instrumentarium, Planmeca, Carestream, Vatech, Axion, and Ray brand.
• Computer networking knowledge and experience desired
• Proximity to major airport.
• up to 100% travel required: Ability to travel 4 nights per week on average.
• Occasional weekend and holiday travel are needed.
• Graduate of electronics/technology program and MSCE or equivalent IT Certification
• Basic skills and comfort level with electrical and electromechanical systems
• Minimum of a Basic IT understanding relative to Operating Systems, networking, etc.
• Understanding of residential and commercial building/construction methods a plus
• Skilled in use of power hand tools, low-voltage and all will help immensely to facilitate the installation of capital equipment into dental offices.
• Traveling with tools and equipment for installation process will be needed.
• Ability to lift over 100 pounds.
• Valid driver license and ability to obtain a passport if travel outside of the US is necessary.
• Prior military experience is welcomed!

Tech Stack

• Ray

Benefits

• We strive to enrich the lives of our team and offer a variety of health and wellness benefits
• paid time off
• an environment that celebrates continuous learning and development.