Drive growth and oversee partnerships with external partners
Act as a trusted advisor to clients, developing clinical workflows and overseeing data integrations
Train and launch new partners across the country
Collaborate closely with partner leadership, tech teams, and executives
Manage day-to-day needs of health systems and health plans.
Oversee customer activation, onboarding, and adoption
Build strong relationships with partners and serve as their primary point of contact
Resolve customer issues promptly as a liaison between customers and internal teams
Proactively identify opportunities for upselling or cross-selling products or services
Gather customer feedback on product features and usability.

4-6 Years experience working directly with Strategic Partners, Health Systems and/or OBGYNs in roles such as Account Management, Healthcare Sales, MSO operations, or Customer Success roles, preferably in healthtech or healthcare with a proven track record of success
Strong communication skills, both written and verbal, with the ability to build relationships, execute new business, and grow accounts
Ability to understand customer needs and translate them into actionable solutions.
Experience using CRM software and customer success tools as well as Google Suite, HubSpot, Jira, Confluence, and others.
Strong problem-solving skills and the ability to navigate complex issues with customers.
Excellent organizational skills and attention to detail.
Ability to work independently and as part of a team.
Positive attitude with a passion for customer satisfaction and relationship-building.
Ability to travel as needed to clients
Valid Drivers License and REAL ID
Applicants must be currently authorized to work in the United States on a full-time basis.

Client Success Manager

Key skills