Customer engagement: Participate in technical discussions with customers to gather requirements, clarify objectives, and scope deliverables.
Requirements translation: Convert customer needs and operational goals into clear requirements, user stories, or technical specifications.
Solution support: Work with product and engineering teams to prototype, specify, and validate solutions; test and verify feature behavior against requirements.
Data analysis: Perform basic-to-intermediate analysis of SSA datasets (e.g., TLEs, tracking data, covariance/position error, conjunction data) to support customer requests and internal decisions.
Documentation: Produce concise technical notes, runbooks, and customer-facing documentation that explain solutions, assumptions, and recommended actions.
Issue triage: Help triage customer-reported issues, reproduce problems, and coordinate fixes with engineering and operations.
Operational support: Assist in preparing and delivering demos, technical briefings, and ad-hoc analyses for customers and stakeholders. Support customer operational events involving event analysis and manual Orbit Determination activities.
Continuous improvement: Capture recurring customer needs and feedback to inform roadmap prioritization and product improvements.

Bachelor’s degree in Aerospace Engineering, Physics, Data Science, or related technical field (or equivalent relevant experience).
1–3 years of professional experience in an engineering, analytics, or technical customer-facing role.
Strong written and verbal communication skills; comfortable translating between technical and non-technical audiences.
Practical experience with data analysis tools (Python, SQL, large dataset tools like Databricks, or similar).
Ability to manage multiple priorities and deliverables at direction of the Director of SSA Technical Solutions.

Solutions Engineer

Key skills