Visual Department Manager

Role Overview

• Delivering world class service
• Achieving sales goals and maintaining company standards
• Providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach
• Building and inspiring high-performing teams who achieve sales goals
• Managing payroll within budget
• Training staff in all areas of the store
• Executing and maintaining visual presentation standards
• Maintaining operational efficiencies
• Holding the team accountable for upholding The Paper Store mission statement, standards, and policies
• Modeling the G.U.E.S.T. service approach and consistently delivering world-class service
• Greeting and welcoming every customer warmly
• Understanding customer needs by asking open-ended questions
• Explaining product features and benefits in relation to the customers’ needs
• Suggesting additional items to build onto sales by utilizing effective selling techniques
• Thanking customers and inviting them to return
• Building customer loyalty
• Upholding a respectful work environment
• Making decisions with sound judgement
• Participating in training and development utilizing all resources available
• Cross training in all departments to support bench strength in department leadership
• Training and coaching associates on merchandising/operational tasks
• Leading and executing completion of company directives
• Developing strong relationships with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partners
• Maintaining awareness of all current promotions
• Ensuring all marketing and promotion signage is up to date
• Performing management functions as expected
• Assisting the Store Team Leader with executing strategies to drive sales and customer loyalty
• Completing all tasks as directed by the Store Team Leader, Merchandiser or District Manager
• Complying with all company policies and procedures

Requirements

• Previous experience in specialty retail is preferred
• College degree preferred
• Demonstrate an ability to multitask, while being attentive to customers
• Ability to adapt to and embrace change
• Proficient in using Microsoft Office and POS Systems
• Ability to be mobile on the sales floor and/or stock room for extended periods of time
• Ability to work a flexible schedule to include nights, weekends, and holidays
• Ability to work well, and be a leader, in a team environment
• Professional attire, demeanor, appearance and compliance to company dress code required
• Possess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder
• Ability to work autonomously while paying strong attention to detail
• Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
• Willingness to travel to new store openings, store remodels, etc.