Generate new business revenue through the hands-on sale of multi-vendor CCaaS and CX transformation solutions
Engage with client stakeholders to qualify needs and position TTEC Digital’s proven CCaaS and CX services and solutions
Work collaboratively with internal Business Development, Solution Architecture, and Delivery teams to scope and design solutions aligned to client requirements
Sell with leading CCaaS technology providers (e.g., NICE, Genesys, Google, Cisco, etc.) to drive joint sales activity and leverage co-sell opportunities
Execute the full sales process, from qualification and solution demonstration to negotiation and closing
Maintain accurate sales forecasting and pipeline management in Dynamics CRM
Develop and present winning proposals and RFP responses that demonstrate clear business value and commercial terms
Consistently meet or exceed new business revenue target

4+ years’ experience in new business sales execution within the Contact Centre / CCaaS / Digital CX space
Proven success selling cloud contact centre and AI-driven CX solutions within one or more leading vendor ecosystems (NICE or Genesys preferred)
Track record of executing and closing multi-year, multi-million-pound deals within Enterprise or Mid-Market segments
Strong practical knowledge of contact centre technology, omnichannel engagement, and the execution of customer experience transformation projects
Ability to build and maintain client relationships at the decision-maker levels
Experience in organizing and leading complex bid response teams and collaborating with internal cross-functional stakeholders to deliver winning solutions
Strong execution-oriented and outcome-focused selling skills, underpinned by a passion for customer experience and innovation
Excellent presentation, negotiation, and communication skills

Executive Director – Digital Sales

Key skills