Technical Support Engineer – Electrical Engineer

Role Overview

• Provide timely and effective technical support to customers through phone and email communication.
• Document customer interactions.
• Develop tailored instruction guides to support troubleshooting and product use.
• Assist technicians in troubleshooting OMICRON test equipment.
• Diagnose mechanical, hardware, software, and systems failures using established procedures.
• Collaborate closely with Application Engineers and other Technical Support Engineers to increase knowledge and ensure prompt resolution of customer issues.
• Assist engineers with technical issues and recommend solutions.
• Develop and implement resolutions for identified problems following standard practices and procedures.
• Identify, document, and recommend improvements to existing procedures and tools to enhance customer satisfaction.
• Support continuous improvement of component repair methods and capabilities.
• Participate in company promotional activities (fairs, exhibitions, conferences, etc.).
• Support Application Engineers during customer site visits
• Perform other duties as assigned.

Requirements

• At least 3 years’ experience in related field preferred.
• Experience in customer support preferred.
• Experience working with Windows operating system.
• General knowledge of firewall protection and IT networks infrastructure preferred.

Benefits

• Offering an attractive benefit package.