Key skills
MacOSCommunication
About this role
Role Overview
- Provide remote technical support to end-users by troubleshooting software, hardware, and network issues
- Respond to service requests via phone, email, or chat and ensure prompt resolution or proper escalation
Requirements
- Proven experience in IT support or help desk role
- Familiarity with Windows, macOS, and common software applications
- Knowledge of remote support tools and ticketing systems
- Strong problem-solving and communication skills
- Ability to work independently and manage time effectively
Tech Stack
- MacOS