Key skills
LeadershipCommunicationSales
About this role
Role Overview
- Receiving challenging calls transferred from Tier 1 agents
- Assisting and troubleshooting customer concerns
- Verifying data and information using a verification process
- Addressing customer questions while displaying exceptional customer service skills
- Documenting customer concerns and solutions
- Meeting or exceeding all managed metrics
- Keeping the community safe and making a difference
Requirements
- 1 year of Call Center, Sales, or leadership experience
- Strong computer skills with dual monitor experience preferred
- Excellent verbal and written communication skills
- Problem-solving skills
- Ability to handle/process high call volumes
- Must have reliable internet connection in a quiet area
- Computer should be connected via Ethernet cable or Wi-Fi
Benefits
- Dental Insurance
- Health Insurance
- Vision Insurance
- 401K
- Paid Time Off
- Paid Emergency Time Off