Workers' Comp Underwriting Assistant Manager

Role Overview

• Oversees the operations, processes and workflow of an underwriting team
• Achieves planned results through decisions and actions based on professional methods, business principles, and practical experience
• Creates an environment within the team that fosters creativity, innovation, teamwork, engagement, and growth
• Manages peak workloads, develops strategies on how to handle volume in a timely manner
• Will recommend or make decisions regarding existing or new programs that have a significant impact on operations
• Conducts regularly scheduled meetings to discuss team results and recognize employees
• Uses file reviews to ensure underwriting guidelines and authorities are followed and quality standards are met
• Participates in hiring decisions, coaching, and disciplinary actions as necessary
• Assists manager in selecting highly qualified new hires for open department positions
• Provides appropriate supervision, coaching, and mentoring to assigned staff
• Provides on-going performance feedback to direct reports
• Conducts annual performance reviews on staff
• In consultation with the underwriting manager addresses performance management issues timely and appropriately
• Assigns staff to special projects or task forces for development
• Works very closely with others in the department and branch to promote teamwork

Requirements

• Workers' Compensation Underwriting experience required
• Leadership or Supervisor experience is a must
• High School Diploma or equivalent combination of training/experience required
• Bachelor’s Degree or equivalent combination of training/experience required
• 5+ years or Workers' Compensation Underwriting experience required
• Prior supervisory or team lead experience required
• Ability to understand and articulate Zenith’s underwriting philosophy and standard industry procedure
• Work experience demonstrating progressively responsible leadership readiness
• Knowledge of workers’ compensation policy rules
• Strong presentation and listening skills
• Strong oral and written communications skills used to explain, teach, and document
• Advanced skill in data analysis
• Ability to determine appropriate workloads and strategies for peak periods
• Strong reading and math skills
• PC literacy required
• Driver License in good standing.

Benefits

• Medical, Dental and Vision Insurance
• Flexible Spending Accounts
• Paid Parental Leave
• Life, AD&D and Disability Insurance
• 401(k), Employee Share Purchase Plan (ESPP)
• Education and Training Reimbursement
• Paid Leave: 3 weeks/year
• Vacation, 2 weeks/year
• Sick Leave 10 paid Company Holidays, 2 Personal Days, 2 Floating Holidays
• Employee Assistance Program (EAP)