Key skills
Communication
About this role
Role Overview
- Manage emails, phone calls, and appointment scheduling for healthcare providers
- Verify patient information and update medical records
- Assist with telehealth coordination and virtual consultations
- Handle prescription refill requests and patient inquiries
- Follow up with patients regarding appointments, test results, and billing inquiries
- Accurately input and maintain Electronic Health Records (EHR) and Electronic Medical Records (EMR)
- Transcribe medical notes, reports, and patient histories
- Ensure compliance with HIPAA regulations and data security
- Organize and manage confidential medical files
- Process insurance claims and verify patient eligibility
- Assist with medical billing, coding, and invoicing
- Follow up on outstanding claims and payments
- Communicate with insurance providers and patients regarding billing issues
- Handle patient inquiries via phone, email, and live chat
- Assist with new patient onboarding and intake forms
- Provide reminders for upcoming appointments, medication schedules, and follow-ups
- Offer basic guidance on healthcare procedures and provider information
Requirements
- Experience in healthcare administration, medical billing, or medical assistance
- Knowledge of EHR/EMR software (e.g., Epic, Kareo, Athenahealth, NextGen)
- Understanding of HIPAA compliance and patient confidentiality
- Strong communication and customer service skills
- Proficiency in Microsoft Office, Google Suite, and telehealth platforms
- Excellent attention to detail and data accuracy
- Certification in Medical Billing & Coding or Healthcare Administration (preferred)
Benefits
- Performance-based incentives for efficiency and accuracy
- Flexible schedule