Maintain accurate resident records, process rent payments, and ensure timely collection of all fees
Oversee lease renewals, resident retention efforts, and the eviction process according to company policies
Manage invoices and deposits, ensuring financial accuracy and compliance with procedures
Lead and guide the leasing and marketing efforts, conducting property tours, and engaging prospective residents
Coordinate marketing initiatives and track market trends to remain competitive in pricing and amenities
Ensure excellent customer service by addressing resident service requests, conducting follow-ups, and maintaining a positive community atmosphere
Oversee vendor management and ensure all property service needs are met
Maintain property standards through regular inspections and addressing any operational needs
Assist with preparing and reviewing reports on move-outs, occupancy rates, and leasing activity
Organize and maintain lease paperwork, ensuring accuracy and compliance during move-ins and move-outs
Comply with all state, federal, and company policies, including Fair Housing regulations
Assist with managing the team, leading regular meetings, and driving community goals
Ensure office and model units are always presentable, fostering a welcoming environment for prospects

High school diploma, GED, or equivalent preferred
In lieu of a degree, equivalent experience in residential properties, rental operations, or related business operations is required
Minimum of one year of experience, preferably in residential properties, rental operations, or related business operations, required
Relevant experience working at a property, even better at a university/college
Entrata experience, or relevant rental software experience
Strong interpersonal and communication skills
Strong customer service skills
Carbon Literacy Certification or willingness to undertake training

Assistant Property Manager

Key skills