Key skills
CommunicationTime Management
About this role
Role Overview
- Provide exceptional customer service to residents, prospective residents, and their guests
- Create a welcoming and inclusive atmosphere by promptly addressing concerns, maintaining a clean and organized community space, and ensuring a positive resident experience
- Assist residents with inquiries, concerns, and requests in a friendly and professional manner
- Serve as a knowledgeable resource regarding community policies, procedures, and services
- Provide guidance and referrals to appropriate campus resources when necessary
- Develop and implement engaging activities, events, and programs that foster community spirit and encourage resident involvement
- Collaborate with fellow Community Assistants and staff to create a diverse and inclusive community that promotes social connections and personal growth
- Assist with administrative tasks such as managing resident inquiries
- Maintain accurate resident records and documentation
- Support the coordination of room assignments, move-ins, and move-outs
- Promote a safe and secure living environment by adhering to and enforcing community policies and procedures
- Report maintenance issues, safety concerns, and potential policy violations to appropriate staff members promptly
- Collaborate with other staff members to ensure seamless operations and a cohesive residential community
Requirements
- Strong communication and interpersonal skills
- Demonstrated ability to lead, motivate, and mentor others
- Ability to work effectively in a team environment
- Strong organizational and time management skills
- Knowledge of or willingness to learn about campus resources and services
- Understanding of and commitment to diversity, inclusion, and respect
- Basic computer proficiency and ability to learn software applications
- Flexibility to work evenings, weekends, and occasional special events
- Ability to be on-call for emergencies
- Current account is in good standing (if current resident).
Benefits
- Competitive compensation and opportunities for advancement and growth