Medical Answering Service Call Center Manager

Role Overview

• Provide day-to-day leadership and operational oversight for Team Leads.
• Ensure effective workflow distribution and performance reporting.
• Monitor performance metrics and conduct regular KPI reviews for Team Leads.
• Train, coach, motivate, and develop Team Leads to drive performance, engagement, and accountability.
• Conduct 90-day and annual performance reviews for Team Leads.
• Partner with IT to identify, test, and implement system enhancements.
• Respond to client and Team Lead inquiries related to processes and workflows.

Requirements

• Associate’s Degree in Business Administration or a related field (or equivalent experience).
• Minimum of 2–5 years of experience in a healthcare-related or contact center environment.
• Prior leadership or supervisory experience preferred.
• Strong written, verbal, and interpersonal communication skills.
• Ability to collaborate effectively with cross-functional teams.
• Proven time management skills with the ability to prioritize multiple tasks in a dynamic environment.
• Highly organized with strong attention to detail and follow-through.
• Demonstrated ability to coach, motivate, and develop leaders.
• Team-oriented mindset with a commitment to service excellence.

Benefits

• Maintain consistent and punctual attendance.
• Business casual dress code per company policy.