Key skills
Leadership
About this role
Role Overview
- Provide clinical and operational leadership for a high-volume, fully remote Nurse Triage call center
- Manage forecasting, scheduling, coverage planning, and staffing adjustments using Calabrio
- Lead accountability for schedule adherence, productivity, and quality metrics
- Ensure adherence to triage protocols and clinical documentation standards
- Act as a key liaison between Operations, Workforce Management, QA, and client stakeholders
Requirements
- BSN required; MSN or MHA preferred
- Active, unrestricted RN license (Compact required)
- Minimum 5 years of nurse triage experience
- At least 2–3 years in a Nurse Manager or call center leadership role
- Hands-on experience using Calabrio for forecasting, scheduling, and performance reporting
- Proven success collaborating with WFM
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development