Lead and develop team leaders and travel consultants in delivering travel agency operational services
Monitor individual and team performance goals under the direction of the Director of Operations
Serve as a subject matter expert when working with development, implementation, and technology
Provide constructive feedback to travel consultants based on monitored calls
Identify and implement operational improvements using industry knowledge
Oversee review of current work processes for efficiency and effectiveness improvements
Lead error reduction efforts including direction, measurement, and reviews of progress against goals
Handle calls and emails as necessary

High school diploma or general education degree (GED)
Three to five years related experience and/or training or equivalent combination of education and experience
Proactive approach to systems and processes
Ability to identify and correct issues before they become problems
Focus on process improvement and key performance indicators
Display initiative and ownership and capability of making sound judgments
Positive role model for all staff and lead by example
Communication skills

Operations Manager

Key skills