Manage the end-to-end implementation process for employer clients, ensuring all timelines, deliverables, and quality standards are met
Serve as the primary liaison with employers, facilitating regular project meetings, collecting key decisions, and ensuring alignment between internal teams and client expectations
Maintain accurate project documentation and provide ongoing reporting on project status, milestones, risks, and mitigation plans to both internal and external stakeholders
Partner closely with internal teams across operations, IT, data integration, analytics, clinical, and client services to ensure seamless implementation execution
Proactively identify potential risks and barriers, develop mitigation strategies, and escalate issues as appropriate to ensure timely resolution
Contribute to the enhancement of implementation processes and tools to improve efficiency, accuracy, and client satisfaction

Bachelor’s degree in business administration, healthcare management, information systems, or a related field (or equivalent experience)
5+ years of experience in project or implementation management, preferably within a healthcare, PBM, or employee benefits environment
Proven track record of managing complex, multi-stakeholder implementation projects
Familiarity with pharmacy benefit design, claims processing workflows, and data exchange requirements (eligibility, formulary, accumulators, etc.)
Strong organizational and project management skills, with the ability to manage multiple priorities
Excellent communication and presentation abilities, including experience interfacing with employer clients and senior leaders
Proficiency in project management tools (e.g., Smartsheet, Asana, Jira, or MS Project)
Analytical mindset with the ability to interpret data and identify trends or risks
Client-focused with strong relationship management capabilities
Detail-oriented and proactive problem solver
Comfortable operating in a fast-paced, evolving environment
Team player who collaborates effectively across departments

Implementation Project Manager, Benefit Solutions

Key skills