Define Product Vision and Strategy
Engage directly with MSPs, IT teams, and users through interviews, feedback analysis, community forums, and support data to uncover pain points in IT documentation and operations.
Build and maintain a prioritized roadmap, balancing quick wins (e.g., new integrations) with long-term innovations, informed by customer upvotes and usage metrics.
Write clear user stories, specs, and PRDs for features like custom asset layouts, secure password management, workflow automation, or mobile/browser extensions.
Partner closely with engineering, design, support, sales, and marketing teams to guide development, resolve issues, and ensure seamless launches.
Support sprint planning, backlog grooming, QA, and coordinate releases with go-to-market activities (e.g., feature announcements, demos, changelog updates).
Monitor key SaaS metrics (e.g., adoption, retention, churn, feature usage via analytics), gather post-launch feedback, and iterate rapidly.
Communicate roadmaps, progress, and insights to leadership and the team; contribute to customer-facing content like release notes, blogs, and demos.

Bachelor's degree in business, engineering, computer science, or a related field.
3–7+ years in product management, or related roles (e.g., engineering, marketing, UX).
Technical background in IT infrastructure, networking, or security; experience with APIs/integrations; passion for simplifying complex workflows.
Experience working in early-stage or high growth startup environments.
Familiarity with tools like Jira, Linear, Figma, Google Analytics, and Canny.
Experience in Ruby and Ruby on Rails, PostgreSQL (or similar), Vue/React and JavaScript.
Advanced experience in Dockerized environments.
Must possess fluent ability to communicate in English in oral and written format.
Proficient in Git for version control.
Collaborative and communicative with a focus on teamwork and problem-solving.
Excellent time management skills with the ability to multi-task, prioritize, and meet deadlines effectively.
Strong communication and leadership skills.

Product Manager

Key skills