Collections Representative

Role Overview

• Lead live web meetings with customers
• Teach customers how to use our software
• Help customers achieve meaningful results
• Build rapport and communicate clearly
• Educate customers to ensure their success

Requirements

• Hands-on experience managing consumer debt collection operations
• Background in third-party collection agencies or consumer collections at major lenders
• Solid understanding of consumer debt collection laws and compliance
• Experience training, coaching, or managing collectors

Note: SaaS Customer Success experience is not required. Commercial / accounting collections backgrounds are not a fit.