Customer Service, Entry Level

Role Overview

• Respond to customer inquiries and provide accurate and timely information about our products and services
• Handle customer complaints and resolve issues in a professional and efficient manner
• Manage and update customer accounts and records
• Proactively identify and escalate customer issues to the appropriate department for resolution
• Collaborate with other team members to ensure a seamless customer experience
• Meet and exceed customer service goals and metrics
• Continuously improve and enhance customer service processes to increase efficiency and customer satisfaction

Requirements

• High school diploma or equivalent; college degree preferred
• Excellent communication skills, both written and verbal
• Strong problem-solving and decision-making abilities
• Ability to multitask and manage time effectively
• Proficient in Microsoft Office and other basic computer skills
• Experience with customer relationship management (CRM) software is a plus
• Must be able to work independently and in a team environment
• Comfortable working in a fast-paced and constantly changing environment