Assistant Director, Exhibitor Services

Role Overview

• The Assistant Director, Exhibitor Services is a senior people and operations leader responsible for the day‑to‑day management and performance of the Exhibitor Services function.
• Reporting directly to the COO, this role provides department‑level leadership, oversees Supervisors and front‑line teams, and ensures consistent, high‑quality service delivery to exhibitors across events and internal service channels.
• This position is accountable for workforce leadership, operational execution, service quality, and performance outcomes.
• The role regularly exercises discretion and independent judgment on matters of significance affecting service quality, workforce effectiveness, and operational performance.

Requirements

• Demonstrated success leading operational teams in a complex, service‑driven environment.
• Proven ability to directly manage Supervisors and front‑line employees while maintaining department‑level accountability.
• Strong operational judgment with the ability to translate objectives into consistent execution.
• Experience supporting budgets, workforce planning, and operational controls.
• Data‑driven leadership approach with experience using metrics to guide decisions and improvements.
• Excellent communication, decision‑making, and cross‑functional collaboration skills.
• Bachelor’s degree preferred; equivalent experience may be substituted.