Effectively multitask while taking customer calls and handling email correspondence regarding billing questions, online payments, renewals, and cancellations.
Process incoming policy change requests from customers.
Review policy coverages and issue certificates of insurance, evidence of insurance, or binders.
Retain customers by overcoming objections to cancellation and providing effective solutions.
Upsell ancillary products such as roadside assistance, tire & wheel protection, and pet insurance.
Identify opportunities to cross-sell and transfer new business leads to the sales team.

Experience & Licensing: A minimum of 1 year of experience in property and casualty insurance (Broker, Captive, or Carrier) is preferred. A Property and Casualty License is required.
Excitement for Change: You aren't just okay with change—you are excited by it. You enjoy being part of the evolution of a brand.
Multitasking Excellence: You are a master of managing your workload effectively, often handling competing priorities and high-volume tasks at once.
Customer-Focused: You are a detail-oriented individual with a strong commitment to providing the best possible service, and you approach every interaction with patience, empathy, and professionalism.
Technical Skills: You have a proficient working knowledge of G-Suite and Microsoft Office products.

Competitive Compensation: Base salary of $55,000-$65,000 DOE.
Growth Opportunity: Join a company in its early stages and help build its foundation for success.
Equity: Opportunity to earn equity compensation.
Comprehensive Benefits: 100% company-paid medical premiums for employees, 401(k) [Match], and Flexible PTO.
Vibrant Culture: Lively Austin HQ with catered lunches, Happy Hours, and team-building events.
Work-Life Balance: Enjoy RV rental discounts and a company culture that values a healthy balance between work and adventure.
Schedule: This is a full-time, hybrid position, requiring you to be in the office three days a week and work remotely two days a week.

Insurance Service Agent

Key skills