Own network troubleshooting for enterprise customers – lead escalations, dissect packet captures, and resolve VPC, DNS, firewall, and deep packet inspection issues that block Ona deployments
Design secure cloud network architectures – partner with customer architects to produce peerings, PrivateLink, Transit Gateway, or Shared VPC designs that meet zero-trust and compliance requirements
Build tooling & runbooks – create Cloud-formation templates, scripts, and docs that automate diagnostics and shorten time-to-resolution for future installs
Champion customer feedback – reproduce edge-case defects, file clear issues/PRs, create SOPs and influence Ona’s roadmap for network-related features
Act as a product champion
Suggest product changes to improve networking for our customers and directly drive and implement those changes
Partner with Solutions Engineering, Sales and Engineering – join pre and post sales workshops to de-risk network blockers and articulate Ona’s networking model to non-network stakeholders
Bias for building
If our customer’s have a problem, you will spring into action to build a solution for them, powered by Ona Agents

Deep experience of Networking within AWS and/or GCP; from designing VPCs, peering, Transit Gateways, VPNs, PrivateLink, and service meshes.
You translate packet captures into plain English, guide nervous security teams, and keep multi-party Zoom calls calm during downtime.
You don’t stop at fixing the ticket—you automate the check, update Terraform modules, and PR the docs.
Expertise in cloud infrastructure or SRE roles for SaaS or platform products
Familiarity with Ona or other developer-environment platforms
Comfort reading Go/YAML logs to correlate infra & app-layer issues
Certifications welcomed but not required (e.g., AWS Networking Specialty, CKNA)
Ability to spend 3-5 days per week on site with a customer.

Forward Deployed Engineer

Key skills