Head of Operations

Role Overview

• Ensuring every client log fulfills on time and at required quality thresholds
• Designing scalable activation and contributor supply systems across regions
• Governing QA standards to protect client-grade data integrity
• Controlling cost structures and payout economics
• Building multi-path contingency frameworks to eliminate delivery risk
• Scaling a high-performance global operations team
• Own end-to-end execution across RM and CI deployments
• Maintain operational predictability across geographies, time zones, and product types
• Establish clear escalation pathways and risk thresholds
• Design global contributor acquisition and reactivation systems
• Optimize throughput per city and per log
• Align incentives with delivery velocity and QA quality
• Lead the QA function as a control system, not just a review layer
• Define pass-rate thresholds, rejection logic, and retraining loops
• Ensure data meets client-facing standards without threshold dilution
• Track and optimize cost-per-approved submission
• Forecast fulfillment timelines based on early signal velocity
• Prevent margin leakage through structural discipline
• Build Plan A/B/C routing for all major deployments
• Mitigate risks related to geography gaps, contributor churn, or platform failures
• Reduce late-stage surprises through early signal detection
• Align Operations with Sales timelines and client SLAs
• Collaborate with Engineering to strengthen execution tooling
• Partner with Community to sustain contributor engagement
• Hire, train, and manage regional operations leads
• Define performance standards and accountability structures
• Build a culture of execution discipline and ownership

Requirements

• 8–12+ years operating complex, multi-region execution systems
• Proven experience managing gig or distributed contributor networks
• Strong quantitative reasoning (rates, throughput, forecasting, cost modeling)
• Comfort operating in high-friction, rapidly changing environments
• Builder mentality — able to create scalable systems from ambiguity
• Experience leading cross-functional delivery organizations
• Must be fluent in English.

Benefits

• This is a system-ownership role with direct impact on revenue reliability and client trust.