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Head of Operations at Century Services | JobVerse
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Head of Operations
Century Services
Remote
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Head of Operations
United States
Full Time
1 hour ago
H1B Sponsor
Apply Now
Key skills
C
Sales
About this role
Role Overview
Ensuring every client log fulfills on time and at required quality thresholds
Designing scalable activation and contributor supply systems across regions
Governing QA standards to protect client-grade data integrity
Controlling cost structures and payout economics
Building multi-path contingency frameworks to eliminate delivery risk
Scaling a high-performance global operations team
Own end-to-end execution across RM and CI deployments
Maintain operational predictability across geographies, time zones, and product types
Establish clear escalation pathways and risk thresholds
Design global contributor acquisition and reactivation systems
Optimize throughput per city and per log
Align incentives with delivery velocity and QA quality
Lead the QA function as a control system, not just a review layer
Define pass-rate thresholds, rejection logic, and retraining loops
Ensure data meets client-facing standards without threshold dilution
Track and optimize cost-per-approved submission
Forecast fulfillment timelines based on early signal velocity
Prevent margin leakage through structural discipline
Build Plan A/B/C routing for all major deployments
Mitigate risks related to geography gaps, contributor churn, or platform failures
Reduce late-stage surprises through early signal detection
Align Operations with Sales timelines and client SLAs
Collaborate with Engineering to strengthen execution tooling
Partner with Community to sustain contributor engagement
Hire, train, and manage regional operations leads
Define performance standards and accountability structures
Build a culture of execution discipline and ownership
Requirements
8–12+ years operating complex, multi-region execution systems
Proven experience managing gig or distributed contributor networks
Strong quantitative reasoning (rates, throughput, forecasting, cost modeling)
Comfort operating in high-friction, rapidly changing environments
Builder mentality — able to create scalable systems from ambiguity
Experience leading cross-functional delivery organizations
Must be fluent in English.
Benefits
This is a system-ownership role with direct impact on revenue reliability and client trust.
Apply Now
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