Own the CenterWell Medical Group digital product by defining and communicating a clear vision and roadmap, and driving strategy, execution, and continuous improvement aligned with organizational goals and healthcare trends
Lead the integration and optimization of key platform components, including athenahealth’s EMR and the Genesys telephony system, to support clinical workflows, care coordination, patient communications, and call center operations
Collaborate with engineering, operations, and business stakeholders to ensure seamless interoperability across EMR, telephony, and other digital tools, enabling a cohesive and efficient care delivery experience
Facilitate agile ceremonies and work cross-functionally to deliver high-quality, user-centered solutions that meet the needs of patients and providers
Leverage user research, analytics, and clinical insights to guide product decisions, enhance care delivery, and optimize the overall platform experience
Define and track KPIs to measure product success, communicate progress to senior leadership, and adapt to evolving priorities
Ensure compliance with healthcare regulations while embedding safety, equity, and quality into all aspects of the product.
Requirements
Bachelor’s degree in a relevant field (e.g., Product Management, Health Informatics, Business)
5+ years of product management experience, including 2+ years in a senior or lead role, ideally in digital health or virtual care
Hands-on experience with electronic medical records (preferably athenahealth) and telephony platforms (such as Genesys), including integration, optimization, and support for clinical and operational workflows
Proven ability to define and deliver product roadmaps using Agile methodologies, including backlog management, sprint planning, and leading agile ceremonies
Strong understanding of value-based care models, clinical workflows, and healthcare regulations
Demonstrated success using data, user research, and clinical insights to guide product decisions, improve outcomes, and track key KPIs (e.g., roadmap delivery, feature adoption, NPS, care gap closure)
Excellent collaboration skills with clinicians, engineers, designers, and business stakeholders, and strong communication abilities to influence senior leadership and non-technical audiences
Willingness to travel up to 25% within the U.S. to support product initiatives and stakeholder engagement.
Benefits
medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)