Supervise, motivate, assign, and monitor work of staff and ensure company policies are being followed
Serve as the Regional Care Subject Matter Expert, both internally and externally
Manage, develop and provide continuous coaching to staff
Provide Leadership with metrics and establish goals/targets
Proactively interface with cross-functional personnel
Partner with People & Culture to ensure staffing levels are adequate
Develop incentives and engagement activities
Continuously review processes for efficiencies and improvements
Participate in projects and assignments within MTM
Direct responsibility for monitoring enrollment volume and staffing coverage
Act as a Brand Ambassador for MTM

High school diploma or G.E.D. equivalent
Minimum 5 years’ experience in an Operations role
5+ years of experience in a leadership capacity
Contact center & Dispatch experience required
Excellent communication, presentation, and interpersonal skills
Ability to maintain high level of confidentiality
Ability to motivate employees and peers
Must possess the ability to handle multiple tasks simultaneously
Good organizational skills with attention to timeliness and details
Ability to work independently and strategically
Strong level of proficiently in Microsoft Office Suite, including Microsoft Word and Excel
Even better if you have a Bachelor's Degree (preferred)

Manager, Regional Care Coordination

Key skills