About this role
Role Overview
- Build and maintain rapport with customers over phone and email.
- Own an assigned portfolio of past-due accounts.
- Maintain low portfolio aging by working with customers to resolve reasons for overdue payments.
- Collaborate with a team of enthusiastic professionals to minimize aging / bad debt.
Requirements
- High school diploma or equivalent required.
- Bachelor’s degree preferred.
- Bilingual (English / French)
- fluent in both verbal and written forms.
- Working knowledge of Microsoft Word and Excel.
- Prior call center experience / bookkeeping a plus.
Benefits
- Company-paid extended health coverage and RRSP with 6% employer match that starts day one !
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- On-site café, outdoor patio and first-class fitness center.
- Monthly employee-appreciation events.
- Opportunities for community involvement.
- Best-in-class, clean, modern facilities.