Deeply learn Revley’s product suite, services, and value proposition
Build and own the internal CRM system to track all clients, stages, and interactions
Design and implement a structured enterprise client onboarding flow
Create scalable client service systems, processes, and playbooks
Systemize all repeatable workflows into clear SOPs
Build, train, and manage the Client Services team
Own client experience across onboarding, delivery, ongoing success, and retention
Work closely with Product, Sales, Operations, and Engineering to improve client outcomes
Act as the voice of the customer internally and drive continuous improvement
Oversee integrations with payment processors, gateways, and third-party tools (for example CRMs, subscription systems, analytics tools)
Define technical onboarding checklists and success criteria for different client segments
Act as the primary escalation point for complex technical or platform-related client issues
Define SLAs, response time standards, and incident communication processes for enterprise clients
Support pre-sales by contributing to technical discovery calls and solution design for complex accounts

2
3 years experience leading Client Success, Account Management, or Customer Operations in SaaS, eCommerce fintech or payment processing.
Experience working with enterprise or high-growth B2B clients
Excellent written and verbal English communication skills
Strong leadership skills with a hands-on, builder mindset
Highly organized and process-oriented
Comfortable designing systems, workflows, and SOPs from scratch
Digitally savvy and able to learn complex platforms quickly
Experience with CRMs, onboarding flows, and client lifecycle management
Able to work cross-functionally with Product, Sales, and Technical teams
Calm under pressure, structured in thinking, and strong at prioritization
A strong ownership mindset with a desire to build and scale teams
Experience working with SaaS platforms that involve payments, billing, subscriptions, or fintech infrastructure
Comfortable discussing technical concepts with engineers and translating them into business outcomes for clients

Client Services Manager, eCommerce SaaS

Key skills