About this role
Role Overview
- Develop critical relationships with internal or external customers
- Address complex or escalated internal or external customer questions and concerns
- Manage document accuracy; requires complex knowledge of customers, carriers, and procedures
- Track orders and shipments and assist with tracing as needed
- Process operational data in software systems and applications
- Run, analyze and summarize operational reports and details
- Interface with airlines, shipping, truck and related carriers
Requirements
- High School graduate or GED; Associate's Degree or equivalent combination of work experience preferred
- Two years of specialized logistics or related operations support experience
- Basic to Intermediate proficiency in Microsoft Office
- Ability to prepare operational reports, queries, and service information, as well as quotes and service details
- Ability to track and trace basic shipments or product
Benefits
- Competitive Paid Time Off
- 401(k)
- Health insurance
- Discounts on gym memberships
- Discounts on retail, travel, car and hospitality brands
- Pet insurance