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Operations Specialist at Payabli | JobVerse
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Operations Specialist
Payabli
Remote
Website
LinkedIn
Operations Specialist
United States
Full Time
5 hours ago
Apply Now
Key skills
SQL
SaaS
Jira
Leadership
Communication
Collaboration
About this role
Role Overview
Handle basic operations and boarding-related support tickets with urgency and ownership
Dive deep to identify root causes of issues rather than applying surface-level fixes
Take initiative to resolve problems quickly, even when it means doing the grunt work
Manage boarding templates, billing configurations and customer comms
Troubleshoot and resolve boarding errors, including re-boarding when necessary
Resolve configuration issues to ensure merchants are set up accurately
Manage specialized workflows that fall outside standard boarding procedures
Work closely with Product, Engineering, and QA teams to identify, document, and resolve system errors and bugs
Create detailed development tickets with clear reproduction steps and supporting documentation
Serve as a bridge between operations and technical teams to expedite issue resolution
Identify and resolve billing configuration issues
Troubleshoot billing-related issues and ensure accurate merchant fee structures
Address funding issues by coordinating with internal teams and processor partners
Investigate and resolve transaction-related issues with support from technical and processor teams
Document common issues and solutions to build knowledge base resources
Identify patterns in recurring problems and suggest process improvements
Continuously focus on building better internal workflows and processes with cross-functional teams
Partner with internal teams to streamline operations and eliminate inefficiencies
Take ownership of process gaps and drive improvements from identification through implementation
Requirements
Bachelor's degree in Business Administration, Operations Management, Information Systems, Finance, or related field
Have 3-5 years of experience in operations, quality assurance, data entry, or related analytical role
Have strong attention to detail with excellent data accuracy skills
Have proven ability to troubleshoot technical issues methodically and get to the root cause
Have a strong bias for action
you don't wait for perfect information, you roll up your sleeves and get things done
Have a hands-on mentality
willing to do whatever it takes, including grunt work, to solve problems and move the business forward
Have experience working with cross-functional teams (engineering, product, QA) with excellent collaboration skills
Have strong written and verbal communication skills
Are comfortable working in fast-paced environments with shifting priorities
Are business-minded with a genuine care for how your work impacts company outcomes
Are proficient in Excel/Google Sheets and data management
Are a self-starter who takes ownership and doesn't need to be micromanaged
Preferred: Background in QA testing
Preferred: Experience with payment processing, fintech, or SaaS platforms
Preferred: Familiarity with ticketing systems (Jira, Linear, etc.)
Preferred: Basic understanding of APIs, webhooks, or technical integrations
Preferred: SQL or database query experience
Preferred: Experience creating technical documentation
Tech Stack
SQL
Benefits
Comprehensive health, dental, and vision benefits
Flexible work environment (hybrid in Miami or fully remote)
Professional development opportunities
Collaborative, growth-oriented culture with leadership accessibility
Apply Now
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