Guide customers, write code, win deals: Partner closely with Sales and Customer Success to understand customer needs, participate in discovery calls, architect solutions, and write production code to close deals and keep our customers satisfied and engaged.
Own our engineering escalations function: Serve as the primary point of contact for customer-impacting technical issues, coordinating across Customer Experience, Product, and Engineering to drive fast, high-quality resolution.
Design, build, and deploy tools (including AI tools) to multiply the impact of our internal teams, particularly our customer experience and success teams.
Influence and shape the product by advocating for customer needs and translating them to shipped features.

You bring a minimum of 4 years of experience in building production web applications.
You’re a full-stack engineer who is adept in both backend (Ruby on Rails preferred, or strong experience in Python/Node) and frontend (React/TypeScript).
You bring a minimum of 2 recent years of experience working directly with customers in a technical capacity (e.g. customer engineering, solutions engineering, support engineering, or owning customer-facing features).
You bring great vibes and attitude that match our ethos of delivering delight to our senders and recipients.

100% remote work
Group medical, dental, and vision coverage insurance (with opt-out benefits)
401k
Stock options
Open PTO, with a company-wide summer break designed to counterbalance the demands of the year-end holiday season.
Paid parental leave benefits
Annual company offsite – past locations include Cabo, San Diego, and Banff
$100/month reimbursement for wellness
$500 annual education stipend
Lots of Goodys!

Senior Software Engineer, Customer Engineering

Key skills