Lead and scale Technical Support organization by managing function-level performance, delivery quality, and team growth.
Spend 70% of time leading and 30% as a hands-on engineer.
Work closely with Project Management, Engineering, and Product teams to ensure customer sites are correctly deployed, optimized, and monitored.
Oversee QA squad to ensure consistent validation and release quality gates.
Monitor live systems for uptime, performance, and sensor health.
Manage and mentor Squad Leads and their Support Engineer teams.
Participate in engineering sprints to represent deployment and support needs.

Bachelor’s degree in Computer Science, IT, Electrical Engineering, Computer Engineering, or a related field.
8–10 years of experience in Software Technical Support / Systems Support Engineering.
4–8 years of experience leading technical teams, ideally via team leads or supervisors.
Experience with traffic systems, smart infrastructure, video analytics, or IoT deployments is a strong plus (but not mandatory).
Strong Linux server administration and troubleshooting skills.
Solid networking fundamentals: TCP/IP, DNS, DHCP, NAT, routing, VLANs, port forwarding.
Hands-on scripting with Python and Shell for automation.
Familiarity with GitHub workflows (commits, PRs, version control).
Understanding of SPaT/MAP and ITS protocols (preferred).
Strong leadership, team mentoring, and escalation management.
Excellent communication with customers and internal teams.
Highly organized, proactive, and strong problem‑solver.

Lead Software Engineer – Technical Support

Key skills