Key skills
CloudERPETLServiceNowSOAPAIGenAIAnalyticsStakeholder ManagementRisk ManagementCommunication
About this role
Role Overview
- Define and maintain the enterprise architecture and future-state roadmap for the ServiceNow IRM platform, including Policy & Compliance Management, Risk Management, Audit Management, Issues Management, and Integrated Risk workflows.
- Serve as the architectural authority for IRM design decisions, ensuring solutions are scalable, secure, compliant, and aligned with enterprise standards.
- Translate regulatory, risk, audit, and business requirements into actionable ServiceNow IRM designs and patterns.
- Advise senior leaders and stakeholders on platform capabilities, architectural trade-offs, and best practices.
- Lead the design and implementation of complex ServiceNow IRM solutions, including scoped applications, workflows, data models, and reporting.
- Configure and enhance control frameworks, attestations, evidence collection, risk assessments, and issue remediation workflows.
- Drive adoption of out-of-the-box IRM capabilities while defining when custom solutions are appropriate.
- Lead or support proofs-of-concept, pilots, and phased rollouts of new IRM capabilities.
- Design and implement enterprise integrations between ServiceNow IRM and external systems (e.g., GRC tools, security platforms, ERP, HR, identity, asset, and cloud platforms).
- Leverage REST/SOAP APIs, MID Server, ETL, or iPaaS solutions to enable secure and reliable data exchange.
- Define and maintain data architecture, CMDB relationships, and risk/control data models to support enterprise reporting and decision-making.
- Architect and implement automation strategies for control testing, attestations, evidence collection, and issue management.
- Lead or support deployment of AI and advanced analytics capabilities within ServiceNow IRM, including GenAI, Predictive Intelligence, and Now Assist.
- Identify opportunities to reduce manual effort, improve data quality, and increase audit and compliance efficiency through automation.
Requirements
- 5+ years of IT experience with GRC focus
- 5+ years of experience as a Solution Architect or Lead Architect for enterprise-scale ServiceNow implementations.
- 5+ years of hands-on ServiceNow IRM/GRC experience
- Deep expertise in ServiceNow IRM modules, including Policy & Compliance, Risk Management, Audit Management, Issues Management, and Platform Analytics.
- Strong understanding of risk, compliance, and control frameworks (e.g., NIST, ISO, SOX, CMMC).
- Demonstrated experience designing enterprise integrations using REST/SOAP APIs, MID Server, ETL, or iPaaS.
- Strong knowledge of ServiceNow data models, CMDB concepts, reporting, and platform performance best practices.
- Excellent stakeholder management, communication, and influence skills, including engagement at Director and VP levels.
- Bachelor's or higher degree in MIS or Information Security or equivalent degree
- ServiceNow certifications: CSA, CAD, CIS-GRC/IRM, CTA, CMA highly preferred.
- Experience deploying AI and automation capabilities within ServiceNow (GenAI, Predictive Intelligence, Now Assist).
Tech Stack
- Cloud
- ERP
- ETL
- ServiceNow
- SOAP
Benefits
- Health insurance
- Flexible spending accounts
- Health savings accounts
- Retirement savings plans
- Life and disability insurance programs
- Paid and unpaid time away from work