Provide comprehensive technical support, including troubleshooting, problem-solving, testing, training, installation, startup, and preventative maintenance on industrial automation equipment.
Deliver consistent, positive, and exceptional customer service experiences during every interaction.
Perform industrial troubleshooting across electrical, mechanical, PLC, HMI, robot programming, networks, Fieldbus, and related systems.
Support full equipment installation processes, including rigging, alignment, wiring, startup, commissioning, and debugging of basic to intermediate-level systems.
Travel as required for installations, startups, field support, and emergency service to meet project timelines and budgets.
Take initiative to complete challenging projects on time while managing documentation accurately and promptly.
Identify potential upsell opportunities and future business with customers while on-site.
Collaborate individually or in teams and assist with additional activities to support company strategies.

Minimum 4 years of hands-on field service experience in industrial automation or related manufacturing equipment.
Intermediate electrical troubleshooting skills with the ability to read and interpret electrical and mechanical prints/schematics.
Proven experience with in-field installation, startup, and debugging of intermediate-level manufacturing/automation systems.
Knowledge of system preventative maintenance on intermediate to advanced manufacturing equipment.
Demonstrated record of positive customer feedback and strong service delivery.
High school diploma or GED (technical/vocational school training preferred).
Valid driver's license and ability to travel extensively (including occasional overnight stays).
Associate's degree in electrical, mechanical, mechatronics, robotics, or a related technical field (preferred).
PLC/HMI programming and troubleshooting experience (e.g., Allen-Bradley, Siemens, etc.) (preferred).
Safety systems, industrial networks, and Fieldbus programming/troubleshooting (preferred).
Robot programming and experience with robotic processes (preferred: basic knowledge of GMAW welding or plasma cutting applications).
Hydraulic, pneumatic, and lubrication system troubleshooting (preferred).
Experience with advanced robotic or automation systems installation and commissioning (preferred).

Field Service Technician – Industrial Automation

About this role