Strategic Account Manager – Nearshore Software Development

Role Overview

• Serve as the primary commercial and strategic point of contact for a portfolio of GAP’s key North American customers, including technology, data, AI and Agentic transformation stakeholders.
• Grow accounts profitably through upsell and cross-sell of GAP’s offerings, including nearshore software development, data and analytics, AI and Agentic transformation, cloud and application services.
• Build and maintain strong, customer-centric relationships, positioning GAP as a strategic technology partner and trusted advisor on how to scale smarter with nearshore teams and AI and Agentic transformation–enabled solutions.
• Lead commercial negotiations, renewals and expansions with client procurement and executive leadership, aligning deal structures to client value, outcomes and GAP margin targets.
• Partner closely with GAP Delivery Directors and Engagement Managers to ensure timely, high-quality delivery, proactively managing expectations, risks and dependencies across teams and time zones.
• Collaborate with new business sales to smoothly transition wins into long-term key accounts, shaping account plans and multi-year roadmaps.
• Identify, validate and develop new opportunities within client organizations (business units, product lines, regions) and within active engagements, including pilots, PoCs and scaled delivery programs to drive expansion revenue.
• Capture lessons learned from your portfolio and feed them back into GAP’s offerings, playbooks and Centers of Excellence in software, data and AI and Agentic transformation.
• Generate referenceable customer success stories, testimonials and referrals that drive net-new business and support marketing and sales motions.
• Support Delivery in resolving issues or escalations, aligning stakeholders and driving recovery plans that maintain trust and long-term partnership.
• Forecast and track key account metrics such as revenue, contribution margin, CSAT, NPS and team utilization, using GAP’s CRM and reporting tools with high data quality.
• Prepare and present executive-ready account plans and QBR/MBR materials summarizing results, roadmap, opportunities, risks and stakeholder sentiment.
• Initiate and lead recurring business reviews with client and GAP stakeholders to provide visibility into value delivered, progress against goals and next-step growth initiatives.
• Model GAP’s values: low ego, high accountability, growth mindset, and commitment to helping teammates and clients succeed.

Requirements

• 8+ years of experience in key account management, client partner, or enterprise account roles, with at least 4 years in B2B software and/or IT services.
• Proven track record in a B2B customer-facing role in IT services, consulting, or nearshore software development, focused on managing and growing enterprise or upper mid-market accounts.
• Demonstrated ability to grow complex accounts while consistently meeting or exceeding revenue and margin targets.
• Strong commercial acumen, able to understand client business models, technology roadmaps and industry-specific challenges, and translate them into GAP service opportunities.
• Excellent communication skills, with the ability to present and influence at all levels of a client organization, including C-suite, product, technology and procurement.
• Ability to manage multiple stakeholders and projects across several accounts, often with competing priorities, without sacrificing quality of customer experience or growth potential.
• Financial literacy and comfort with pricing, budgeting and deal structuring for recurring services and project-based engagements.
• Strong CRM discipline and proficiency with business applications such as Excel/Sheets, PowerPoint/Slides, Teams/Zoom/Meets, and LinkedIn Sales Navigator.
• Equity, diversity and inclusiveness are central to your values, and you thrive in a collaborative, people-first culture.
• Bachelor’s degree in Business, Marketing, Technology, or a related field; MBA or equivalent experience is a plus.
• Comfortable working remotely as part of a geographically distributed team and engaging frequently with nearshore teams in Latin America.
• Willing and able to travel across North America to client sites and occasionally to GAP offices and hubs in Latin America, as needed.
• Fluent in written and spoken English.
• Legally authorized to work in the United States. (Note: Immigration sponsorship is not available for this position now or in the future.)

Tech Stack

• Cloud

Benefits

• Competitive Healthcare Benefits
• Medical, dental, and vision coverage
• Generous Paid Time Off
• Flexible vacation policy to support work-life balance
• Remote Work Support
• Company-provided laptop and equipment
• Financial Wellness
• 401(k) retirement plan, Life insurance (Basic, Voluntary & AD&D), Short-term & Long-term disability coverage
• Family Support
• Comprehensive family leave (Maternity, Paternity)
• Professional Development
• Training & development opportunities and direct mentorship from senior sales leadership
• Performance Bonuses
• Additional earning opportunities beyond base + commission
• Wellness Resources
• Supporting your overall well-being