Quality Manager – Industrial Solutions

Role Overview

• Ensure all products consistently meet defined specifications, actively promoting a Safety, Quality, Delivery, and Cost (SQDC) mindset
• Develop and sustain / foster a Problem-solving culture
• Solid Problem-Solving skills a must, experience in 8D, Shainin Red-X or similar preferred
• Lead Quality event Root Cause/Corrective Action investigation and timely resolution
• Develop, mentor, and empower a growing team responsible for internal quality assurance, process improvement, and supplier and customer quality management
• Develop, utilize, and maintain critical quality documentation, including Process Failure Mode and Effects Analysis (PFMEA), Quality Plans, and Standard Work Instructions (SWIs)
• Lead internal training sessions on these processes
• Evaluate quality requirements and develop or revise quality system documentation as needed
• Compile, organize, and present technical data and quality reports to senior management and customers to drive process improvements
• Conduct regular internal audits and Quality Management Reviews
• Serve as the primary point of contact for third-party auditors
• Create, maintain, and regularly publish Quality Metrics, initiating appropriate corrective actions as required
• Develop and implement structured continuous improvement initiatives utilizing methodologies such as Kaizen, Six Sigma, or Value Stream Mapping to identify inefficiencies and drive sustainable improvements across manufacturing and administrative processes
• Lead cross-functional teams to proactively identify, evaluate, and implement best practices for process standardization and waste reduction, ensuring alignment with overall business objectives and customer expectations
• Willingness to travel as circumstances require, up to 20%
• Communicate to the upper management and stakeholders on deliverables
• Drive initiatives based on the Voice of the Customer
• Partner with the Manufacturing team to drive robust Quality objectives
• Identify opportunities for business operational efficiency and drive to specific metrics for business cost saving and value realization
• Own the Quality Dashboard and reviews including communication of KPI’s to leadership
• Monitor and improve KPI and customer satisfaction and feedback
• Ensure that systems, processes, and methodologies specified are followed and ensure effective monitoring, control, and support of Quality requirements
• Responsible for Quality and Measurement Lab
• Partner with Supplier Quality to drive resolution of supplier Quality issues

Requirements

• BS in Engineering, Business Administration or equivalent
• Minimum 10 years working in manufacturing large industrial products (assemblies) including 5 years of Quality Assurance experience
• Proven leadership skills
• Minimum two years as a Manager of People
• Business analytical skills confirmed by working experience preferred, in SAP ERP, Power BI or equivalent
• Excellent organization skills allowing the coordination of multi-faceted QA activities
• Regulatory & compliance standards as applicable to the QMS
• Strong business acumen
• Extensive knowledge of quality management systems and quality improvement tools and techniques
• Working knowledge of UL standards, practices and guidelines sufficient to advise and guide managers and supervisors as they implement and maintain accreditation
• Strong interpersonal and communications skills needed to interface with all levels of the organization
• Strong customer management skills and ability to understand and translate and define complex business requirements
• Experienced in problem solving, and functional & technical specification design
• Attention to detail and ability to quickly learn new technologies and tools
• Strong ability to establish and maintain effective working relationships as part of a diverse team
• Ability to plan and prioritize multiple projects, work under tight deadlines, and manage changing priorities
• Ability to publicly represent the company and department with internal and external clients
• Ability to use own judgment and initiative in problem resolution.

Tech Stack

• ERP

Benefits

• Day 1 Medical Coverage with potential of no monthly premium
• Onsite Health Clinic for employees and dependents (age 14 and over) with potential of no cost
• Dental, Vision, Life, AD&D, and Disability Coverage
• Tuition Reimbursement Program after 18 months
• Retirement Savings Plan (401k) with a matching program
• Company paid holidays and vacation starting Day 1
• Competitive annual incentive program tied to business results