Triage Mental Health Counselor, Transfer Center

Role Overview

• Responsible for the smooth function of the unit by serving as the person in charge of triaging patient intake/transfer calls and prioritizing system behavioral services bed capacity.
• Serves as liaison with system referral partners and provides supportive and informational communication with persons served.
• Ensures optimal intake and bed placement of patients.
• Assists with the daily operations of the Bed Placement and the Transfer Center department to provide timely service to clients.
• Responsible for the procedural functioning of the shift and managing referrals in EMR, tracking and monitoring referral status.
• Answers phone calls, provides initial phone assessment and screening for bedded programs.
• Ensures that all referral information is complete.
• Consistently uses multiple computer systems to appropriately place clients, maintain awareness of, and monitor activity of bed capacity at programs.
• Conducts ASAM screenings for all members seeking service. Provides referral information to individuals who do not meet program admission requirements.
• Serves as primary liaison between the organization and other providers such as hospital emergency rooms and referring partners to ensure quality of care. Maintains relationships and communication with referral sources.
• Acts as a conduit for the flow of information regarding programmatic updates and clinical procedural alerts.
• Maintains professionalism through clear and appropriate communication within BILH Behavioral Services and other referral partners.
• Accesses administrator on call when needed and escalates referral information as indicated to treatment providers.
• Provides feedback to Transfer Center Manager regarding issues affecting shift performance.
• Ensures the transfer of necessary information to/from sending/receiving site for methadone guest dosing and any other medications that need to be filled prior to and to ensure successful admission.
• Maintains denial and acceptance in accordance with regulatory guidelines.
• Other related duties as assigned.

Requirements

• Bachelor degree preferred
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or one or more years related experience and/or training; or equivalent combination of education and experience.
• Demonstrates a positive demeanor that allows for respectful and courteous interaction with all external and internal clients
• Works cooperatively and effectively with others with the ability to adapt to changes in the workplace
• Stays current with maintaining professional status
• Must be able to pay attention to detail, multi-tasking, and be a team player
• Must be able to demonstrate teamwork
• Must be able to demonstrate excellent communication
• Must be able to answer phones and hear and communicate fluently with English speaking callers.
• Must be able to key into computer
• Must be able to read documentation and computer entries.
• Excellent communication is essential and teamwork among colleagues.