Key skills
Sales
About this role
Role Overview
- Answer inbound calls for multiple Law Firms with empathy and professionalism
- Qualify cases and confirm eligibility using defined criteria and an understanding of personal injury cases
- Guide clients through the sign-up process and secure retainers
- Hand off cases to attorneys and lead paralegals with complete and accurate information
- Maintain responsiveness as a key builder of trust with every partner
Requirements
- Have 5+ years in client-facing intake or sales roles, ideally in legal services
- Are an excellent communicator who can build trust quickly
- Can lead conversations with empathy while maintaining control of the call
- Stay calm and focused under pressure
- Are able to multi-task in a fast paced environment
- Can confidently help people understand how a lawyer can best help with their situation with a soft sales approach
Benefits
- 100% coverage for health, dental, and vision
- 401(k) retirement plan
- In-office snacks, drinks, and daily team lunch and dinners
- Flexible PTO (we trust you to take the time you need)