Manage and optimize the performance of deployment and update management systems using SCCM and Intune solution.
Oversee and support the operation of systems that provide services for the deployment, monitoring, maintenance, development, and upgrade across multiple OS platforms.
Implement and maintain Azure Virtual Desktop (AVD) and VMWare environments to support a flexible, hybrid workforce.
Recommend and implement best practices for DaaS (Desktop as a Service) and other cloud-based solutions to improve system reliability and capability.
Administer and troubleshoot endpoint solutions such as print management, remote assistance, and softphone.
Monitor , manage , and optimize Crowdstrike EDR solutions to ensure robust endpoint protection.
Ensure the secure operation and integrity of all user equipment while developing IT standards and workstation policies.
Analyze corporate initiatives and recommend technology improvements.
Develop IT standards and participate in developing strategies for user technologies.
Contribute to the evolution of technologies and recommend solutions to improve the reliability and capabilities of systems.
In partnership with Technology & Infrastructure colleagues, improve and maintain departmental work processes and methods.

University degree, or college diploma, in the field of computer science or an equivalent combination of education and relevant experience.
5 years of experience working in a related field.
Strong technical knowledge of network services, PC and Mac operating systems as well as mobile operating systems.
Strong technical knowledge of enterprise-grade device management (SCCM, Intune, JamF).
Strong technical knowledge of scripting languages (Powershell, Bash, Google Apps script).
Good Technical knowledge of EDR solutions (Crowdstrike, Sentinel, Defender).
Good Technical knowledge of DaaS and cloud solution (AVD, W365, AWS, Google).
Technical knowledge of remote assistance solutions, print management solutions.
The ability to function effectively with high levels of demand and limited resources.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Excellent written and oral communication skills.
Excellent interpersonal skills.
Excellent customer service orientation.

Senior Analyst, End-User Technology

Key skills